Our Story & Values

1. Introduction

Welcome to Barossa Connect ("we", "our", "us"). By accessing or using our mobile or web application ("App") and services ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Service.

2. Nature of Service

Barossa Connect is an on-demand delivery platform that facilitates pickup and delivery of items pre-purchased by customers directly from third-party retailers, restaurants, or online stores. We do not sell, supply, or purchase any goods on behalf of users. We are not affiliated or partnered with any brand or store unless explicitly stated.

3. Booking and Use of Service

You must provide accurate booking details, including order numbers, pickup addresses, and delivery instructions. You confirm that all items for delivery are lawfully purchased and comply with Australian regulations. Once a booking is accepted, our courier will collect and deliver the items as per the booking details.

4. Service Availability

We aim to provide timely service but do not guarantee availability, specific delivery times, or uninterrupted access to the App. Delays may occur due to traffic, weather, or other conditions beyond our control.

5. Fees and Payment

Service charges are displayed before you confirm your booking. All fees must be paid through approved payment methods in the App. Fees are non-refundable once the delivery has been initiated, except as required by law.

6. Your Responsibilities

By using the Service, you agree that: You are 18 years or older and legally capable of entering into this agreement. You will not send prohibited, illegal, dangerous, or fragile items. You will ensure accurate address and contact information. You are responsible for ensuring someone is available to receive the delivery.

7. Limitation of Liability

To the maximum extent permitted by Australian law: Barossa Connect is not responsible for the quality, safety, legality, or condition of any goods being delivered. Our liability is limited to the resupply of delivery services or a refund of service fees, as per the Australian Consumer Law. We are not liable for indirect, incidental, or consequential losses (e.g., lost profits, missed deadlines, or emotional distress).

8. Damaged or Missing Items

If your delivery is lost or damaged during transport: Notify us within 24 hours of delivery completion. We may investigate and, where appropriate, offer a partial or full refund limited to the service fee paid. We are not liable for damage caused by improper packaging or store error.

9. Prohibited Items

You may not use our Service to deliver: Cash, alcohol, tobacco, or controlled substances; Hazardous, flammable, or illegal materials; Perishable food requiring refrigeration; Valuables such as jewellery, precious metals, or confidential documents.

10. Privacy

We respect your privacy and handle personal information according to the Australian Privacy Principles. Your details are only used to manage deliveries and improve our Service. See our Privacy Policy for more information.

11. Termination or Suspension

We reserve the right to suspend or terminate your access if: You breach these Terms, or You engage in misuse, fraud, or unlawful behaviour.

12. Changes to These Terms

We may update these Terms from time to time. The latest version will be available in the App. Continued use of the Service after any changes means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of South Australia, and any disputes will be subject to the jurisdiction of Australian courts.

14. Acceptance

By using our Service, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you must not use or access the Barossa Connect platform.

1. Introduction

Barossa Connect ("we", "us", "our") operates an on-demand delivery service in South Australia, providing delivery of groceries, medicines, gift parcels, documents and other items, and arranging bookings for businesses to serve their customers through our platform. We are committed to protecting the privacy of individuals who use our service. This Privacy Policy explains how we collect, use, disclose and otherwise handle personal information in the course of our business.

2. What is personal information?

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It includes things like your name, address, email, phone number, payment details, or driver/recipient details. Sensitive information (for example health information, if applicable) is a special category of personal information requiring extra protection.

3. When does this Policy apply?

This Policy applies when you use our service- as a customer placing a delivery order, a recipient of a parcel, a business partner, a driver/agent, or otherwise interact with Barossa Connect.

4. What personal information do we collect and why?

We collect personal information to: Provide our delivery service (pick up items, transport items, deliver to recipient). Manage bookings for our business-partners and their customers. Process payments and refunds. Communicate with you (e.g., order updates, service notifications). Comply with legal/regulatory obligations. Improve our services, for analytics and internal performance monitoring.

Examples of the kinds of information we may collect: Your name, address, email, phone number. Delivery details: pickup address, delivery address, recipient name/contact. Payment or billing information. For businesses: business name, contact details, booking history. Driver/agent information: name, licence details (if required), vehicle information. Occasionally sensitive information (for example if you request a medicine delivery and we collect health-related data)- only if necessary and with your consent.

5. How we collect personal information

We collect personal information: Directly from you when you place an order, register for the service, enter into a business-partner arrangement, or supply driver/agent details. From third parties, such as payment processors, delivery partners, or business partners when required. Automatically through our website/app (cookies, device information, log-files) where applicable.

We will only collect personal information that is reasonably necessary for our functions and activities.

6. How we use and disclose personal information

We may use or disclose your personal information for the purposes described above, and also: To deliver the goods or documents you ordered. To contact you with service updates, changes or customer support. To verify your identity and for fraud prevention. To comply with legal obligations or claims. To send you marketing communications (only if you have opted in; you may opt out at any time). To share with our business-partners, drivers/agents or third-party service providers (such as payment processors, logistics partners) so that we can fulfil your order or booking.

7. Data quality & security

We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up-to-date and complete. We implement suitable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

8. Access and correction

You have the right to access personal information we hold about you and to request corrections if the information is inaccurate, incomplete or outdated. To make a request, please contact us. We may charge a reasonable fee for providing access (if permitted by law) and we will process your request within a reasonable period.

9. Anonymity and pseudonymity

Where practicable, you may choose to deal with us anonymously or under a pseudonym. However, because of the nature of our delivery service (we need to know who you are, where to deliver, etc.), anonymous or pseudonymous use is likely not practicable in many cases.

10. Cookies and tracking

If we operate a website or mobile app, we may use cookies or similar tracking technologies to collect device information and usage analytics. You can disable cookies via your browser settings, although this may affect the functionality of our service.

11. Retention

We will keep your personal information for as long as it is necessary for the purposes for which the information was collected, or as required by law. Once the information is no longer required, we will securely destroy or de-identify it.

12. Complaints and enquiries

If you have any enquiries about this Privacy Policy or our handling of your personal information, or if you wish to make a complaint, please contact us. We will respond to your complaint or enquiry as promptly as we can.

13. Changes to this Policy

We reserve the right to update this Privacy Policy from time to time. We will post the updated version on our website and include the "Last updated" date (see top of this document). If we make major changes, we may notify customers via email or other means.

14. Some specific considerations for our service

Delivery of medicines: Where we handle medicines or health-related items, we may collect health or sensitive information. We will only collect this information where strictly necessary, with your consent, and store/disclose it in accordance with applicable laws.

Business partner bookings: If you are a business using our platform, we may collect your business name, contact details, and the details of your customers (with their consent) to facilitate bookings. We will ensure that we only handle customer information as directed by you, the business.

Third-party logistics / driver/agent information: We may engage third-party drivers/agents to fulfil orders. We will disclose to them the relevant delivery information (name/address/contact) needed to complete the delivery, and ensure they handle the information securely and only for the purpose of the delivery.

15. Governing law

This Privacy Policy is governed by the laws of South Australia and Commonwealth of Australia. The Privacy Act 1988 and associated APPs apply to our handling of personal information.